MADRID, Spain – Passengers on an Ouigo train covering the Murcia-Valladolid route were left stranded on Thursday inside a tunnel near Aranjuez after the convoy suffered a catenary snag, according to the company, with the incident affecting the power supply and causing delays on high-speed services between Madrid and Levante.
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Ouigo says no material damage has been reported and that it is already coordinating the sending of a train to transfer passengers as soon as possible and continue their journey to Madrid Chamartín, with Adif having confirmed the consequences for traffic, saying that high-speed trains running between Madrid and the Valencian Community and the Region of Murcia are recording delays due to a pantograph and catenary incident between Valdemoro and Villarrubia de Santiago.
The impact therefore reaches high-speed services between Madrid and the Valencian Community and the Region of Murcia, and while the transfer announced by Ouigo is being coordinated, the travellers on the stopped convoy remain waiting to continue their journey. Inside the train, a company worker sent a message of reassurance to passengers, saying there is no traffic ahead or behind and asking them to stay calm.
One of the passengers, identified on Instagram as Nacho Ruiz, is recounting what happened through his social media, explaining in a video that the lights have come back on although he also describes a rise in temperature and the closing of the toilets, with the incident coming a day after the rail crash in Urda, Toledo, whose toll stands at at least 69 dead and more than a hundred injured. The traveller summed up the wait by saying a train is now coming to pick them up, that at least the lights are on and the situation is less claustrophobic, but that the temperature is rising as energy is being saved and the toilets have been closed.
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The French company explained that it is coordinating the sending of another train to move passengers as soon as possible to Chamartín station in Madrid, with travellers whose journey continues to Segovia or Valladolid to do so by bus. Ouigo assured that by around 1.50pm all travellers had completed the transfer and would continue to Madrid, while Adif says it is working to resolve the incident as quickly as possible. In the case of the Madrid Chamartín-Valladolid route, this has been cancelled and passengers can request a refund or change their ticket free of charge, with travellers to receive compensation equivalent to 200 per cent of the ticket price and all customer service channels available to them.
